Privacy Policy

Information We Collect

When you use River Cree Casino StayHub, we may collect the following types of information to provide and improve our services:

• Reservation Credentials: Your email address and password used to sign in with your resort reservation.
• Guest Profile Information: Your name as provided by the resort at check-in, and any profile photo you optionally upload within the App.
• In-App Activity: Service requests you submit (room service orders, housekeeping requests, transportation bookings, spa bookings), events you add to your schedule, and room control preferences you save.
• Concierge Communications: Messages exchanged through the in-app concierge chat feature.
• Device Information: Basic device identifiers and operating system version to ensure App compatibility and performance.
• Feedback and Support Submissions: Any messages or feedback you submit through the in-app support form.

How We Use Your Information

We use the information we collect solely to provide and enhance your stay experience at River Cree Resort & Casino:

• To authenticate your identity and link you to your reservation.
• To fulfil service requests such as room service orders, housekeeping, transportation, and spa bookings.
• To personalise your in-app experience with your name and preferences.
• To facilitate communication between you and the resort concierge.
• To respond to support requests and feedback you submit.
• To maintain App security and prevent unauthorised access.
• To improve App functionality and guest experience over time.

We do not use your information for advertising, profiling, or any purpose unrelated to your stay at River Cree Resort & Casino.

Local Storage and Data Retention

Certain preferences and data — such as room control settings, notification preferences, and your stay schedule — may be stored locally on your device using your iPhone's secure local storage. This data remains on your device and is under your control.

Data associated with your stay (service requests, concierge messages, bookings) is retained for the duration of your reservation and for a reasonable period thereafter for operational and legal compliance purposes. You may request deletion of your data by contacting us at contact@rivercreecasinostayhub.com.

Third-Party Services

River Cree Casino StayHub does not share your personal information with third-party advertisers or marketing platforms. The App may connect to the resort's internal systems to fulfil service requests and enable concierge communication.

We do not integrate third-party analytics SDKs that track your behaviour for commercial purposes. Any third-party libraries used within the App are limited to core functionality (e.g., in-app browser rendering, image handling) and do not independently collect or transmit your personal data.

Data Security

We take the security of your information seriously. The App uses industry-standard security practices including:

• Secure, encrypted transmission of data between the App and resort systems.
• Password-protected authentication to prevent unauthorised access to your account.
• Local data stored using iOS's secure storage mechanisms.

While we implement reasonable safeguards, no digital system can guarantee absolute security. We encourage you to keep your login credentials confidential and to sign out of the App when not in use.

Children's Privacy

River Cree Casino StayHub is intended for use by guests of River Cree Resort & Casino who are 18 years of age or older, consistent with the resort's age requirements. The App is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the App, please contact us immediately at contact@rivercreecasinostayhub.com.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to withdraw consent for data processing where consent is the legal basis.

To exercise any of these rights, please contact us at contact@rivercreecasinostayhub.com. We will respond to your request within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you through the App or by email. Your continued use of the App after any update constitutes your acceptance of the revised policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Company: RIVER CREE CASINO STAYHUB LTD
• Email: contact@rivercreecasinostayhub.com
• Website: rivercreecasinostayhub.com